UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Education and Experience:

Graduation in any stream

CCNP/CCIE networking certifications from Cisco preferred

With 0.6 to 2 years of experience prefferred

Monitoring all Infrastructure systems, Network and SQL/Oracle Database.

First Level Troubleshooting for all Infrastructure systems, Network and SQL/Oracle Database, wherever applicable.

Analyze and resolve problems according to priorities and time frames documented in policy documents and SLA, including escalation to external teams.

Document 100% of calls in CRM tool with complete and accurate information.

Keep customers informed of incidents and scheduled downtime. Keep them informed of progress to the incident resolution or work around. Follow up with customers to ensure satisfaction.

Ensure compliance of client Service Level Agreements as set forth by Client Services and Sales.

Assist in the documentation and policy creation efforts.

Prepare efforts as directed by NOC Manager

Attend training, both technical and soft skills, when needed or directed.

Keep current on technology trends and methods

 

TRX is an MNC