Openings for CUSTOMER support / TECHNICAL support advisor 100 Opening(s) 3 Global Services, hiring for inbound Voice process ,sales outbound process

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Openings for CUSTOMER support / TECHNICAL support advisor 100 Opening(s) 3 Global Services, hiring for inbound Voice process ,sales outbound process

Experience:	Fresher
Location:	Mumbai
Education:	UG - Graduation Not Required PG - Post Graduation Not Required
Industry Type:	AMDOCS CRM Billing
Functional Area:	ITES/BPO/KPO, Customer Service, Ops.
Job Role:	Associate/Sr. Associate -(Technical)
Date Posted:	23/06/11
Desired Candidate Profile
Handle customer queries wrt billing,tariff plans,change of plans ,installments and payments. -Upselling inhouse products & services -Trouble shooting. -Solving technical Queries -1st & 2nd bucket collections i.e reminder calls and recovery In a technical process, handle queries with troubleshooting internet / ISP / broadband related issues. -Inbound / Outbound processes --Rotational work offs: 2 Work offs in a week. Could be any days of the week. -Excellent Communication skills -Basic computer application skills & Selling / Convincing Skills -Should have good negotiation and convincing skills
Job Description
Inbound and outbound voice process servicing customers for their queries, solving technical queries related to 3g handsets,trouble shooting. Keywords: international bpo, CSA,CCE,Customer Service Associate,Sales Executiveinternational experience
About the Company
3 is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. 3 is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.

Company Name:	3 Global Services
Contact Name:	Alysha
Website:	http://www.3globalservices.com/
Address:	3 Global Services Pvt Ltd Spectrum Twoers, Gr Floor, Mind Space, Malad-W, MUMBAI,Maharashtra,India 400064
Email:	alysha.dcruz@3globalservices.com
Phone:	9833698759
Reference :	www.IndianFreshers.com [Mention this in Reference section while applying to this JOB]