Openings for customer supp / tech supp advisor |
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|
| Experience: |
Fresher |
| Location: |
Mumbai |
| Education: |
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Post Graduation Not Required |
| Industry Type: |
AMDOCS CRM Billing |
| Functional Area: |
ITES/BPO/KPO, Customer Service, Ops |
| Job Role: |
Associate/Sr. Associate -(Technical) |
| Date Posted: |
08/03/11 |
| Desired Candidate Profile |
Handle customer queries wrt billing,tariff plans,change of plans ,installments and payments.
-Upselling 3 products & services
-Trouble shooting.
-Solving technical Queries
-1st & 2nd bucket collections i.e reminder calls and recovery
-Inbound Outbound processes
--Rotating work offs: 2 Work offs in a week.Could be any days of the week
-Willingness to work in a challenging environment
-Excellent Communication skills
-Basic computer application skills & Selling / Convincing Skills
-Should have good negotiation and convincing skills |
| Job Description |
Inbound and outbound voice process
servicing customers for their queries, solving technical queries related
to 3g handsets,trouble shooting.
Keywords:
international bpo, CSA,CRE,Customer Service Associate,
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| About the Company |
3 is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. 3 is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong. |
| |
| Company Name: |
3 Global Services Pvt Ltd |
| Contact Name: |
Sneha |
| Address: |
3 Global Services Pvt Ltd Spectrum Twoers, Gr Floor, Mind Space, Malad-W, MUMBAI,Maharashtra,India 400064 |
| Email: |
sneha.panchal@3globalservices.com |
| Phone: |
9820173601 |
| Reference : |
www.IndianFreshers.com [Mention this in Reference section while applying to this JOB] |
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Job Seeker /
Employer
